\ud83c\udfc6 10 Things I Wish I Had Known Before Starting a Football Academy (Part 3\/10)<\/p>\n
\u2b50 Listen to Your Clients and Their Needs<\/p>\n
\"Listen to your customers \u2013 they have all the answers.\" \u2013 Sam Walton<\/p>\n
Over the years of running a football academy, I\u2019ve learned how important it is to listen to parents and children. Their feedback helps create a place that meets their expectations. And if the parents of young players make up the main source of income and stability for the organization, how could their opinions not matter? <\/p>\n
\u2705 Feedback allows you to better tailor the offer \u2013 training times, locations, or additional initiatives.
\u2705 It builds trust-based relationships \u2013 when parents feel heard, they are more likely to get involved, recommend the academy, and stay longer.<\/p>\n
What can you do?<\/p>\n
1\ufe0f\u20e3 Regular online surveys \ud83d\udccb\nCreate a short survey (e.g., in Google Forms) and send it to parents every quarter. Ask about training organization, quality, and suggestions for improvements. Make sure the questions are simple and open-ended. <\/p>\n
2\ufe0f\u20e3 Meetings with parents \ud83e\udd1d\nOrganize regular meetings, e.g., once per season, where parents can share their comments and ideas in person. It\u2019s also a great chance to present future plans.<\/p>\n
3\ufe0f\u20e3 Easy access to contact \ud83d\udcde\nMake sure parents know how to reach you. A dedicated email address, phone number, or quick chat after training shows that their opinion really matters. It\u2019s important to respond quickly and specifically to their concerns.<\/p>\n
\u203c\ufe0f Most important! Don\u2019t avoid parents! Don\u2019t build barriers. This is one of your most important tasks. Don\u2019t be afraid of criticism. Learn from it. <\/p>\n
Why is listening to clients valuable in business? \ud83c\udfa7\ud83d\udca1<\/p>\n
\u2705 You\u2019ll understand their needs \u2013 and adapt your services accordingly.
\u2705 You\u2019ll build trust \u2013 customers return where they feel heard and valued.
\u2705 You\u2019ll introduce innovations \u2013 their suggestions inspire improvements.
\u2705 You\u2019ll gain an advantage \u2013 quick responses to needs set you apart from the competition.
\u2705 You\u2019ll avoid mistakes \u2013 focusing on what really matters instead of guessing.<\/p>\n
\ud83d\udca1 Listen, analyze, and act! Clients are your best source of knowledge. \ud83e\udef6<\/p>\n
Take a look at the photo \ud83d\ude42 It shows one example of how I gathered feedback from parents back in 2018.<\/p>","protected":false},"excerpt":{"rendered":"
\ud83c\udfc610 punkt\u00f3w, kt\u00f3re chcia\u0142bym wiedzie\u0107 przed za\u0142o\u017ceniem szk\u00f3\u0142ki pi\u0142karskiej cz. 3\/10 \u2b50S\u0142uchaj klient\u00f3w i ich potrzeb \u201eS\u0142uchaj swoich klient\u00f3w \u2013 oni maj\u0105 wszystkie odpowiedzi.\u201d \u2013 Sam Walton Przez lata prowadzenia szk\u00f3\u0142ki pi\u0142karskiej nauczy\u0142em si\u0119, jak wa\u017cne jest s\u0142uchanie rodzic\u00f3w i […]<\/p>","protected":false},"author":1,"featured_media":4937,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[42,41,40],"class_list":["post-4936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-academies","tag-academy","tag-football"],"_links":{"self":[{"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/posts\/4936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/comments?post=4936"}],"version-history":[{"count":4,"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/posts\/4936\/revisions"}],"predecessor-version":[{"id":4941,"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/posts\/4936\/revisions\/4941"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/media\/4937"}],"wp:attachment":[{"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/media?parent=4936"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/categories?post=4936"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rafalwarchol.com\/en\/wp-json\/wp\/v2\/tags?post=4936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}